Question 1

What services do you offer?

Accepted Answer

Bespoke Travel Design & Concierge Services - specialize in personalized, end-to-end travel planning — creating tailor-made itineraries and experiences that reflect each client’s interests, pace, and style. My approach is hands-on, detail-driven, and rooted in firsthand global experience.

Question 2

Why book with you instead of an online site?

Accepted Answer

Booking through me means trust, expertise, and Australian-backed security—not just a transaction. Overseas sites might save a few dollars upfront, but they can't match the peace of mind, personalized service, or legal protections of an ATAS-accredited agent  With me, you're not just booking a trip—you're getting a local expert who has your back, backed by Australia's top travel authority.

Question 3

How do you get paid, and will I be charged extra for your services?

Accepted Answer

No — you won’t pay anything additional. we are compensated directly by reputable travel partners, including leading hotels, airlines, and global tour providers. This means our service comes at no extra cost to you, and our industry connections often unlock exclusive perks, priority upgrades, and special rates that aren’t available publicly.

Question 4

What is Global Travel Network?

Accepted Answer

Global Travel Network is a community of mobile travel agents empowered with the tools, systems, and support to run their own independent travel businesses. As part of My Travel Group—Australia’s largest independent buying group—we gain access to an extensive range of travel products at highly competitive, negotiated rates. This partnership ensures every advisor can offer clients exceptional value, flexibility, and industry-leading choice while enjoying the freedom of running their own business.

Question 5

How is a Mobile Agent different from a traditional Travel Agent?

Accepted Answer

A mobile agent offers all the expertise of a traditional travel agent, but with far more flexibility. Instead of you going to them, they come to you — at a time and place that suits your schedule. Whether it’s a call, meeting or email outside standard business hours, mobile agents adapt to your lifestyle.
Because they manage their own time, they can focus more on tailoring your itinerary and ensuring every detail aligns with your travel needs. And you still enjoy complete peace of mind: Nievs Travel affiliates through the Global Travel Network are fully accredited by ATAS, AITA and CLIA, giving you the same trusted protection as booking with a storefront agency.

Question 6

Do you offer Travel Insurance?

Accepted Answer

Yes — absolutely. We provide a variety of travel insurance options to suit different types of trips and travellers. Whether you need essential protection for cancellations and delays or a comprehensive policy that covers medical emergencies, lost luggage, and more, we can help you choose the right level of cover for your journey.  And if you purchase your travel insurance through us, we’ll be there to guide you through every step of the claims process, should you ever need it.

Question 7

Can you help with frequent flyer points?

Accepted Answer

Absolutely — we’re happy to assist with booking and managing frequent flyer point redemptions. To ensure we can deliver the best value and service, this is available when your flights are booked as part of a broader travel package (such as accommodation, tours, or a tailored itinerary). We’ll help you make the most of your points while keeping your journey seamless and well-coordinated.

Question 8

Do you provide visa's

Accepted Answer

We don’t issue visas directly, but we absolutely help guide you through the process. When you book your travel package with us, we’ll provide destination-specific advice, requirements, and trusted resources to ensure you have the correct documentation in place for a smooth and stress-free journey.

0425 497 137